Refund Information
Refund Information
Welcome to Hometown Worldwide! We're dedicated to providing high-quality products and excellent customer service. We understand that sometimes things might not go as planned, so we want to be transparent about our refund policy.
All Sales Are Final
At Hometown Worldwide, we take great pride in the craftsmanship and uniqueness of our apparel. Due to the personalized nature of our products, all sales are final. This policy ensures that each item you receive is crafted with care, made specifically for you, and meets our high standards of quality.
Why No Refunds?
- Made to Order: Many of our products, especially Graphic Tees, are made to order. This means we create each piece specifically for you, reducing waste and promoting sustainability.
- Quality Assurance: We thoroughly inspect each item before it’s shipped to ensure you receive a top-quality product.
- Exclusive Designs: Our designs are unique and often produced in limited quantities, making returns and restocking impractical.
What If There’s an Issue?
We want you to love your purchase! If you experience any issues with your order, such as receiving a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will work with you to find a satisfactory solution.
- Damaged or Defective Items: If your item arrives damaged or defective, please email us at info@hometownworldwide.com with your order number and photos of the issue. We will review your case and offer a replacement or store credit if applicable.
- Incorrect Orders: If you received the wrong item, please contact us immediately. We will ensure you get the correct product as soon as possible.