Frequently Asked Questions
Q: When will my order ship?
A: Most items ship within 7–10 business days. Some products are made-to-order, which may take slightly longer. Once your order is ready, you’ll receive a tracking number via email. For updates, feel free to contact us anytime.
Q: I didn’t get my tracking number — what should I do?
A: If it’s been more than 10 business days and you haven’t received tracking, email info@hometownworldwide.com and we’ll take care of it.
Q: How do I know which size to order?
A: Head to our Size Guide for detailed measurements, fit tips, and advice for each product category — including graphic tees, mesh shorts, men’s and women’s activewear.
Q: Can I return or exchange an item?
A: Yes — eligible items can be returned or exchanged within 14 days of delivery. Items must be unworn and in original condition. View our full Refund & Exchange Policy for more info.
Q: Do your graphic tees shrink after washing?
A: Slightly — our heavyweight tees are made with premium cotton. For best results, wash cold and hang dry. See our full Wash & Care Guide.
Q: Can I apply more than one discount at checkout?
A: Only one discount code can be used per order. Choose the one that gives you the best deal.
Q: Do you ship internationally?
A: Not yet — but we're working on it. Stay connected for updates.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t gone into production yet, we’ll do our best to make changes. Email us ASAP at info@hometownworldwide.com.
Q: Will you restock sold-out items?
A: Some core products are restocked regularly, while exclusive drops or collabs may not return. Follow us on Instagram or sign up for email/text updates to be the first to know.
Q: How can I contact you if I still need help?
A: Email us anytime at info@hometownworldwide.com or DM us on IG @hometownworldwide — we respond quickly.
How do I place an order?
- To place an order, simply browse our collections, select your desired items, add them to your cart, and proceed to checkout.
What payment methods do you accept?
- We accept various payment methods, including credit/debit cards and other secure payment options. Details can be found at checkout.
How do I know my order is confirmed?
- Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
When will I receive my order?
- Our orders are processed Monday – Friday and shipped within 3-10 business days. Excluding the weekend and major holidays.
How can I track my order?
- Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery.
I received a tracking number, but how come the shipment hasn't moved?
- No worries, our tracking numbers are generated when your shipping label is created. Please allow 2-3 business days for the courier to scan the package for updates with an estimated delivery date.
What is your return policy?
- Our return policy is outlined in detail on our Returns & Refund page. Please refer to this page for information on returns and refunds.
Do you ship internationally?
- Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Please check our Shipping page for more details.
How do I determine the right size for my purchase?
- Our size guide is located underneath all of our products, which provides detailed measurements for each product. If you have further questions, feel free to reach out to our customer support team.
Can I modify or cancel my order after placing it?
- Unfortunately, we are unable to modify or cancel orders once they are placed. Please double-check your order before confirming at checkout.
How can I contact customer support?
- You can reach to customer support team via the Contact Us page on our website. We aim to respond to inquiries promptly.
How do I find out when new products and styles are released?
- Subscribe to our newsletter or follow us on Instagram @hometownworldwide for early release information.
When will a product be available again if it is sold out?
- We display our inventory in real time. Unfortunately, a product is no longer available if you don't see it on our website. Please note some products will allow you to sign up for back in stock notifications in product details.