Frequently Asked Questions

How do I place an order?

• To place an order, simply browse our collections, select your desired items, add them to your cart, and proceed to checkout.

What payment methods do you accept?

• We accept various payment methods, including credit/debit cards and other secure payment options. Details can be found at checkout.

How do I know my order is confirmed? 

• Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

When will I receive my order?

• Our orders are processed Monday – Friday and shipped within 3-10 business days. Excluding the weekend and major holidays.

How can I track my order?

• Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery. 

I received a tracking number, but how come the shipment hasn't moved? 

• No worries, our tracking numbers are generated when your shipping label is created. Please allow 2-3 business days for the courier to scan the package for updates with an estimated delivery date. 

What is your return policy?

• Our return policy is outlined in detail on our Returns & Refund page. Please refer to this page for information on returns and refunds. 

Do you ship internationally?

• Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Please check our Shipping page for more details.

How do I determine the right size for my purchase?

• Our size guide is located underneath all of our products, which provides detailed measurements for each product. If you have further questions, feel free to reach out to our customer support team.

Can I modify or cancel my order after placing it?

• Unfortunately, we are unable to modify or cancel orders once they are placed. Please double-check your order before confirming at checkout. 

How can I contact customer support?

• You can reach to customer support team via the Contact Us page on our website. We aim to respond to inquiries promptly. 

How do I find out when new products and styles are released?

• Subscribe to our newsletter or follow us on Instagram @hometownworldwide for early release information. 

When will a product be available again if it is sold out? 

• We display our inventory in real time. Unfortunately, a product is no longer available if you don't see it on our website. Please note some products will allow you to sign up for back in stock notifications in product details.